Account & checkout
Sign-up, email verification, and cart sync
How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and support replies reach you. Resend the OTP anytime from Account if it expired.
Where is my order history?
Sign in and open My orders to view past vegetable purchases, invoices, and status updates synced to your account.
Orders & tracking
Dispatch updates, tracking, and support tickets
How do I track an order?
Use your order number and email on Track order. Status emails are also sent after checkout and when dispatch milestones change.
Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our team responds during seed row hours.
When will I receive confirmation?
An order confirmation email is sent immediately after checkout. Prepaid orders proceed to the payment gateway; COD orders are queued for packing once confirmed.
Sowing seed handling
Packing, transit, and quality claims
How are vegetables packed for shipping?
Produce is packed in moisture-safe cartons to reduce wilting and bruising during transit. Leafy greens and delicate varieties receive extra cushioning where needed.
What if my order arrives in poor condition?
Report quality concerns within 24 hours of delivery with photographs. See our Freshness Return Protocol for eligibility and claim steps.
Do you ship nationwide?
Yes — we ship across India. Delivery timelines vary by pin code. Review the Delivery charter for zones, cut-off times, and handling fees.